Technical support

Through CMCSOFT’s service, we bridge the gap between your non-technical customers and the technical world. Our job is to help your customers resolve their technical problems quickly and professionally, while ensuring reviews for your assistance.

Types of technical support provided at CMCSOFT

Software usage/problems support

Application / desktop queries

Product related problems/queries

Installation support

Connectivity related problems

Troubleshooting Support

Our technical support services features include:

24 x 7 integrated support through the telephone, email and chat

Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes

Service request management (the logging, prioritization, tracking, research, resolution or dispatch/escalation and follow-up of help desk cases)