Call Center

CMC call centre is a complete outsourcing center that combines the latest technology with customer service, as well as a commitment to excellence. The contact center services we offer span throughout clients in all industries who are in need of either comprehensive or singular services. Services we offer include inbound and outbound services including:

Hotline services

Customer Support, Help Desk and Complaint Handling services
Campaigns support services

Tele-Contact services

Telemarketing (up sell/cross sell), Tele-survey, Market Research
Lead generation/verification, Database creation/ validation
Product launch, Market education and channel communication

Customer Feedback Collection

Feedback Collection
Feedback Analysis
Feedback Report

Transaction Processing Services

Customer loyalty programs
Customer retention programs
Applications/Claims/Transactions processing
Accounts Receivables/Payables