Application Maintenance

The applications in your organisation need to be monitored and maintained in order to perform at their peak capacity and avoid downtime. Outsourcing the complete or specific application maintenance functions to us provides you with the benefit of cost savings and maximising returns on investments (ROI). We ensure your investment in IT applications is safe and aligns perfectly with your business processes through all the transitions that constantly occur.

Our services include:

Feature Enhancements - Implement new features to your existing applications without affecting the reliability or functionality of your business logic. Easy adaptability to changing business demands is a high value to pass on to your end users.

Bug Fixes - Keeping the vitality and success of an application and resolving known issues helps provide confidence in your organization’s core business initiatives.

End User Help Desk - CMC will provide a Help Desk staffed with trained professionals to support the end-users of your system. CMC can offer both 1st and 2nd line support, detailed technical assistance, answer questions, and manage the resolution of problems.

Quality Assurance Testing - Quality assurance is crucial to delivering high-quality and reliably  usable applications. CMC offers functional, regression and performance testing of applications to determine if it meets requirements and a level of acceptance before general availability.

Management of Source Code - Manage the platform-specific applications and  their source code, placing them under version control in order to track modifications related to new fixes or enhancements.

Platform Ports - Porting an application from one platform to another may be necessary to accommodate the ever-changing technology and architectural standards. Facilitating platform ports may involve adapting code to work on complex target platforms.